Mission and values
A business model that does not exist elsewhere
We are here to get medicines and health products to patients in growth markets on fair terms. In an industry where 250% markups are commonplace, we cap ours at 10%, show every price, and redeploy a percentage of profits into the health systems we serve.
Technology and partnerships are how. Patients and health systems get what they need faster, at a price that holds, at a scale that lasts.
The vision
Where you are born should not decide the healthcare you can get.
Our values
How we work, and what we will not do
We lead with empathy, think boldly, and deliver through trust, action and open dialogue. These six decide how the team behaves when something is difficult.
- 01
Patient-rooted
Patients are at the heart of everything we do. Staying close to the lived experience of people in underserved communities keeps our work purposeful, and keeps us honest about whether a decision actually helps anyone.
- 02
Kindness and compassion
Kindness guides how we treat each other, our partners and the communities we serve. Acting with empathy builds the trust that human-centred solutions depend on.
- 03
Passion for impact
We are here to deliver measurable improvements in access for real people, and we stay focused on the outcome rather than the activity.
- 04
Transparent communication
Transparency inside the company is what makes transparency outside it credible. We work with freedom and in open dialogue, where every voice is heard, which is what keeps us focused on solutions when things go wrong.
- 05
Psychological safety
Risk-taking, innovation and collaboration depend on people feeling respected. Mistakes are treated as learning and every perspective is welcome. Flexible working and inclusive practice are part of how we get there.
- 06
Fearless achievers
Confronting global health inequity takes bold action. We embrace obstacles, take smart risks and push boundaries, because the alternative is accepting the gap as permanent.
What it adds up to
Three commitments we hold ourselves to
Transparent by default
Every price, spread and fee is visible to both sides of the trade. We cap our own markup at 10%.
Built to outlast aid
Access that depends on donations ends when the donation ends. We build terms that hold on their own.
Accountable in public
Patients reached, savings delivered and tons shipped are published every year, including what went wrong.
Hold us to it
The numbers behind every claim are published each year, including the ones that did not go our way.